Key Realtors Inc

Duane Cannon
5 Star
You can count on Gwen and her team to take care of you and your realty needs! I have an office that I lease out in Humble and she has always helped me find the right tenants! Gwen is very well connected in the community and knows the area better than anyone that I know; she brings a high level of commitment and integrity to the table that I look for in a realtor!
Monday 14th November 2022

Stephen Schumacher
5 Star
Absolutely love Gwen and her crew - they really care whether they are managing a property for you as an investor or selling your home and then helping you buy a new one. She is tied into the community of Humble with her service and charity no finer brokerage out there,
Wednesday 16th November 2022

Catherine Fannin
5 Star
Gwen Key Willis is a great realtor. She's beautiful and nice. Michael Smith is knowledgeable.
Saturday 11th March 2023

Megan Key
5 Star
I have used Key Realtors for both of my home purchases. Gwen has been very reliable and always on time to all of our house viewings. She explains the home buying process and is very patient. She has tons of knowledge in the industry and works as a realtor/broker full time, she always kept us updated as soon as she received any responses from sellers/buyers. It’s a stressful time buying a home but she makes the process easy and understandable.
Monday 18th February 2019

Darlene Olayinka
3 Star
I really thought I did my due diligence with researching Houston property managers (PMs) but I failed. I trusted Gwen and her company with two of my NEW CONSTRUCTION properties for one year. I vetted her out from a list of nine or ten other PMs and what made me go with her: 1) phone interview with her office manager who was patient and answered all my questions plus she bragged about having clients with multiple properties under their management that was reassuring because if a PM company has repeat customers they must be doing something right , 2) her price at the time $95/unit flat rate which was the second cheapest management fee of all the PMs I interviewed, 3) that they weren’t a big scale company that manages thousands of properties and wouldn’t have time to dedicate to mine, and 4) Gwen is also a realtor. 5) Lastly at the time they had eight 5 star reviews. Now it’s 4.8 overall from 28 reviews on Google. Yelp is average 2.5-3 stars. But no Yelp reviews were available when I was searching. The GOOD When I needed her to go out and handle for example the blinds being installed she arranged to make it out to my property to allow access for installation. Evictions The BAD Why for a one year new construction one of my properties had a revolving door of tenants. A duplex with FIVE tenants within ONE year. I was told their screening process was thorough but how if I get a hoarder who broke the lease early, a non-paying tenant who damaged my property and did AirBNB which was not allowed, a tenant who randomly abandoned the property without notice after months of paying on time, and then the two tenants who remained after I sold my property. I heard through my realtor that the last two tenants had BOTH complained when they moved in their units weren’t clean. How? This was one of the questions I asked and I was assured their turnover service in between clients includes cleaning. My other property I had a tenant stay for the full year. It’s a single family home. However midway through the tenant had issues paying rent and had to go on rental assistance. Luckily that came through and tenant moved out after lease ended but left the place in terrible condition. Holes in walls, tile damage, clogged shower drain, yellowing of toilets, water damage in laundry room (probably had installed their washer and dryer incorrectly). Pet urine and odor. I told my PM no pets because these are new construction properties. She advised pets on a case by case basis but never informed me which tenants were approved with pets. My realtor informed me one unit of my duplex prior to sale had pets. So imagine my surprise thinking it was just my SFH who had pets and that was due to receiving medical clearance for a pet companion. Responsiveness wasn’t great. Emails went unanswered and more than a few times I had to resend a second email for follow up. When my realtor wanted to collect the keys, she was advised one of the units didn’t have secondary keys, only what the tenant has. How? When locks were changed in between tenants why didn’t the PM secure a second copy of keys? I wasn’t kept abreast of prospective applicants and Neely signed tenants. I had to inquire on multiple occasions the status of my vacancies and activity. Lastly with maintenance issues I wasn’t kept informed. Instead of her to alert me she went ahead and sent out her people for issues that warranty could have covered. Again these were both new construction properties! But I had to come out of pocket unnecessarily and she did not offer to reimburse me for her mistake. For other maintenance issues, for example door repairs they were either never addressed or it took an extremely long time for her to handle the issue. She blamed it on not being able to get ahold of her contractors. If that’s the case why not outsource it to someone else or hire someone outside of her network to ensure the job gets done. Choose another PM!
Sunday 14th August 2022