U-Haul Moving & Storage of Capitol Hill

Eddie Pruette
5 Star
I had an excellent experience here. A representative, probably a manager, at this location, really helped me through a problem caused by my own mistake. The van I rented was in great shape. I would recommend this location to anyone. The after hours return process had a lot of steps, but it was pretty easy and straightforward.
Thursday 6th January 2022

Tyler Ashlin
5 Star
Staff was extremely friendly and helpful. They got me everything I needed in a timely fashion and answered all my questions!
Thursday 24th February 2022

David Stiles
5 Star
U-Haul tried to make this as easy as possible. Driving this truck 1300 miles was very difficult. If my son moves again, he can use a moving company.
Thursday 6th January 2022

Ashley Stewart
5 Star
It was very quick and easy! I decided to go on a whim, and was excited to be driving away in my rental truck within ~20 minutes. Staff were friendly and helpful. I liked that I was able to complete the return process on my phone, and the location was convenient for me.
Sunday 19th September 2021

Ray daSilva
1 Star
Equipment rental process and cargo van were fine. The automated part of the process worked fairly well. What marred the entire experience was the attitude of the customer service agent at the desk at this location. She was aggressive, arrogant and dismissive of the customer for no reason at all. I understand that such an attitude may get built up over a period of time working in such a position but it has no place when you are working in a customer service position. Her attitude tarnished the U-Haul brand and soured what might otherwise have been a good experience. I know that workforce issues are affected by the pandemic and labor shortages but there is no excuse for such behavior toward customers. No, I will not return to this location. I will not recommend this location.
Friday 8th October 2021